What is AI voice commerce?
AI voice commerce is a natural way to sell - it is a "over the top" interface to e-commerce system, communicating by API, using LLM and sentiment recognition to address purchase needs of the client. It guides, recommends, compares and has all the knowledge of SKUs.
it is easy to implement on the top of present e-commerce
it is a strong and intuitive alternative to 'chats'
it is way better than typical WCAG
it addresses needs of neurodiverse Personas
Key benefits:
Easy
Just talk and buy.
Consult your choices.
Compare, analyze the shop offer.
Extreme personalization
The client naturally articulates their desires.
System interprets and selects SKUs.
Provides tailored offer that perfectly meet client's needs.
Neurodiverse super power
Studies indicate that by 2030, up to 37% of clients will be neurodiverse.
WCAG is not not enough.
Voice is a natural and effortless way to communicate, allowing a broader range of Persona needs to be addressed more effectively.
Omnichannel as one channel
Technology is under the bottom.
Voice is a new channel over the omnichannels.
The magic happens through API - predictive analysis, sentiment recognition, advocacy, consulting, guidance - almost human, without biases.
We implemented AI and created own solutions
We did, i.e.:
- Dedicated API and architecture to use AI with a combination of e-commerce systems.
- We've done Agents that addressed needs of customer management, knowledge sharing, in-field and out-field sales support.
- We tested for GDPR compliance and corporate safety class.
AI voice commerce helps:
- communicate easy,
- sell easy,
- address new Personas,
- add new tech to existing technology stack
Over the past 5 years, we’ve successfully completed over 120 projects, helping businesses across industries such as: FMCG, healthcare, insurtech, banking, and fashion.