IoT products rental
Smart heating rental in Magento eCommerce
About the company
Discover the world of tink.de, the revolutionary online marketplace for connected home products utilizing the Internet of things (IoT). Launched in Berlin in 2016, tink.de has quickly risen to the forefront, boasting an impressive 700,000 customers and over 100 skilled employees. With a recent 40 million Euro investment, tink.de is positioned to be a leading player in the IoT market.
Featuring a vast array of IoT products from big industry names like Google, Amazon, Apple, Bosch, and Volkswagen, along with forward-thinking services including rentals and insurance. tink.de offers a holistic range of IoT solutions, including innovative e-mobility offerings.
Our challenge
Heating consumption is a main concern in winter especially when heating costs are getting hire and hire. As an individual consumer, you have no influence on the price level you can certainly control the heating consumption. And the technology is here to help. Smart devices for smart home solutions allow for significant savings in heating consumption. But it is not always worth buying them. Why not rent them?
However, renting means configuring devices appropriate for individual needs. Magento is a perfect platform for tailor-made products and services. The first step is to explain to the customer how the rental works and the second is to present appropriate packages the final is to get through the process with minimal involvement from the customer service site.
The main challenges
Guiding customers through the rental process.
Clearly outline the available packages.
Manage the rental process, covering payments and returns.
Solution step by step
1.
UX-focused communication
Communication boxes explaining the product and visualising process.
2.
Rental plans cofiguration
Creating clear and well-designed rental plans to avoid any confusion among clients.
3.
Rental payment
Convenient rental payements management with Billwerk.
What we have done
Rental devices & packages
Offering rental devices in intelligently designed packages that are transparent to the client and easily manageable from the rental perspective.
The heating-reducing set comes with one Bosch Smart Home Controller and one to six Bosch Smart Home Radiator Thermostats II, depending on the number of radiators that the client has. Please note that the rental period is a minimum of 24 months, with monthly payment calculations.
There are six different package options available, each explained in a separate section. These sections detail how the package works and the savings you can expect. Our goal is not only to clearly present the products but also to communicate the advantages of heating control. To ensure a clear and informative product page, we have designed information boxes that prioritize user experience UX.
Rental process management
Optimising the rental payment process with minimal customer service involvement and maximum customer self-service.
The rental process is supported by Billwerk Rent Payment Solution. To make rental payments easy for eCommerce managers and customers. This software streamlines the payment process, allowing customers to make payments online using multiple methods, including credit cards, direct debit, and bank transfers.
Automated reminders help ensure timely payments, and e-commerce managers can track payments in real-time and access payment histories through detailed reports. This customizable solution based on Magento and Billwerk cooperation is perfect for any type of rental and helps improve cash flow management while reducing manual errors. With Billwerk you do not waste any more time handling rent payments.
UX & Communication
Experience with configuring Billwerk and Magento has paid off.
We also provide instructions on how to calculate heating expenses and compare them to the expected savings. Additionally, we have included a Frequently Asked Questions (FAQ) section to address any additional customer inquiries and reduce the need for customer service engagement.
tink.de goes for clear communication and minimalistic design. Impressively designed with user convenience in mind, its information boxes, step-by-step process explanations, and FAQ sections streamline the purchasing process so you can quickly understand, conclude, and purchase with ease.
tink.de is an example of a perfect option for a seamless online rental purchasing experience.
Outcomes
self-service
significant decline in customer service interaction
24 months
The ideal rental period that best satisfies clients.
100% automation
Automated rental management for seamless control.
The development of our partnership clearly shows our high level of satisfaction and we can highly recommend the Panda Group as an agency as well as full-service provider.
We really appreciate Szymon’s entrepreneurial mindset, his high level of reliability as well as outstanding IT skills. Especially during critical times, we received excellent and result-driven support.
Dr. Marius Lissautzki, Dr. Julian Hueck
CEO, COO & Co-founders
Tech Stack
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