In-store pick up
Magento omnichanel
About the company
Upper 90 Teamwear specialises in crafting bespoke soccer uniforms, apparel, and accessories for soccer clubs and teams in the New York area. With over a decade of expertise, the company delivers top-notch customisation services to its clientele.
Rooted in the legacy of Upper 90, a premier soccer retail store boasting four New York City locations, Upper 90 Teamwear boasts a dedicated team of adept designers, printers, project coordinators, and customer service professionals. This skilled team manages projects for more than 40 local soccer clubs with finesse and excellence.
Our challenge
Over the years of operating in the market, Upper 90 expanded its retail presence, leading to challenges in managing inventory turnover.
This resulted in products being distributed across local stores and central inventory, consequently impeding the pace of stock sales.
The main challenges
There was a need to create an omnichannel system combining transaction processes and inventory management between online and offline points.
Transaction starting online and finalized offline in a retail store no matter in which localization the product is physically.
The crucial issue was also to implement quicker online product filtration Slow filtration was discouraging for new clients.
Solution step by step
1.
Customer Journey
Customer journey in both digital and physical realms.
2.
On-site search and filtration
Algolia searcher implementation to increase speed and improve UX.
3.
In-store pick up
In-store pick-up module and omnichannel inventory management.
Enhancing warehouse and stock processes.
What we have done
On-site filtration
Quicker on-site filtration of 4K products allows all locations to utilise the same data effectively.
Existing Magento e-commerce was equipped with an efficient filtration of the whole range of products from all physical inventories and stores.
The searcher Algolia was implemented and enabled the query of 3-4K products in a very short time. With narrow selection delivering search results in milliseconds.
This omnichannel solution giving a possibility of product filtration from all localisations showing a list of possible results under the search box while writing the query.
Omnichanel
In-store pickup enhances the customer experience (CX).
Introducing more product collection choices, including an in-store pick-up option. This feature provides
- automated email notifications regarding the ready-to-collect store orders,
- operating hours,
- guidance on various transportation options for easy navigation.
Outcomes
20-50 sec.
hyper fast on-site filtration
4K
quantity of products to be filtered
omnichannel
dedicated in-store pick up feature
Panda Group has proven to be a very reliable and experienced company, and we consider the quality of their work as outstanding. Since we started working with Panda Group, there hasn’t been a single issue or a custom request that the agency would not be able to handle, as far as Magento programming is concerned.
Chris Gbur
eCommerce Manager
Tech Stack
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